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What worked for us setting up journey mapping

kiran_rourke_00c60

Posting this for renewals at risk. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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sofia_pace_a6414

Worth checking your the health score window. Ours was skewed until we narrowed it.

elena_akoto_073a9

Honestly NPS surveys didn't move CES for us. Segment did more.

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