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What we shipped with the in-app survey this quarter

theo_trin_79e18

We measured CES before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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felix_pratt_940b3

We hit this too. Scoping dashboards to trial users first made it manageable.

bea_frei_9f9f5

+1. The Slack step is where ours kept breaking.

lena_nair_f0d80

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

omar_nair_c3d84

We measure churn weekly now and it's made CES tracking decisions much easier.

lena_marsh_d5cfd

Honestly segments didn't move time-to-resolution for us. Jira did more.

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