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What worked for us setting up journey mapping

ravi_holt_568a5

We measured response rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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diego_holt_03cf7

Have you tried routing it through Jira? Fixed the response rate gap for us.

jack_webb_3f08a

Honestly journey mapping didn't move the health score for us. Zendesk did more.

lena_soto_edae3

+1. The Intercom step is where ours kept breaking.

maya_pace_63ca2

Following. We're about to do the same thing for renewals at risk.

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