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What we shipped with segments this quarter

tom_boyd_250c3

We're working through journey mapping and volume tripled after launch. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

nina_mehta_6851b

+1. The Salesforce step is where ours kept breaking.

priya_pace_e928f

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.

paul_soto_e3849

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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