Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Have you tried routing it through Snowflake? Fixed the NPS gap for us.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to journey alerts being too broad.
