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Pulling churn out through the API for our warehouse

nadia_marsh_de63e

We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

kiran_holt_53018

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

theo_trin_22be1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_trin_15be2

Honestly segments didn't move response rate for us. Jira did more.

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