We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?
Honestly journey alerts didn't move churn for us. Snowflake did more.
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.
Spent a week on this. The fix was tying segments to the account owner field.
