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Roles and permissions for self-serve users on the session replay?

yuki_calvi_8dd2a

We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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bea_marsh_5f553

Worth checking your the health score window. Ours was skewed until we narrowed it.

kiran_lund_5b269

We measure churn weekly now and it's made segments decisions much easier.

aisha_sato_d240f

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

ned_rourke_5bdda

Honestly CSAT surveys didn't move CES for us. Snowflake did more.

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