nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moved time-to-resolution with the feedback widget — here's our setup

aisha_okafor_0871b

Posting this for renewals at risk. We care most about response rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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Comments

omar_vance_11d10

Spent a week on this. The fix was tying journey mapping to the account owner field.

marcus_boyd_aa82e

Curious what cadence you landed on. We over-asked and CES tanked.

sam_holt_86de0

Curious what cadence you landed on. We over-asked and CSAT tanked.

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