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Our CSAT review template

liam_vance_e6898

Half our team lives in Zendesk, so getting journey alerts data in there matters. How clean has that been for you?

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Comments

aisha_reyes_64b22

Following. We're about to do the same thing for trial users.

liam_webb_a206e

We measure response rate weekly now and it's made journey mapping decisions much easier.

nadia_ng_d108e

Curious what cadence you landed on. We over-asked and CSAT tanked.

marcus_okafor_35597

Following. We're about to do the same thing for enterprise accounts.

tara_marsh_65775

Honestly journey alerts didn't move CSAT for us. Marketo did more.

sofia_ng_dd430

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

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