We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying session replay to the account owner field.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying dashboards to the account owner field.
Following. We're about to do the same thing for trial users.