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Moved CES with the in-app survey — here's our setup

nina_webb_f627b

We measured CES before and after turning on segments. The result surprised us. Anyone seen the same?

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wade_calvi_ef4a4

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

priya_akoto_97846

We measure CES weekly now and it's made CSAT surveys decisions much easier.

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