Posting this for renewals at risk. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?
Same setup here. In our case it came down to the in-app survey being too broad.
Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.
Spent a week on this. The fix was tying dashboards to the account owner field.
Have you tried routing it through Zapier? Fixed the response rate gap for us.
