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Moved NPS with segments — here's our setup

liam_mehta_07e20

We're working through dashboards and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

ruth_lund_656ff

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

owen_vance_e49c3

+1. The Jira step is where ours kept breaking.

omar_carr_eab3c

Honestly NPS surveys didn't move churn for us. Segment did more.

omar_lund_715df

Same setup here. In our case it came down to CSAT surveys being too broad.

ned_dunn_6b20f

Curious what cadence you landed on. We over-asked and renewal rate tanked.

theo_voss_55043

Worth checking your response rate window. Ours was skewed until we narrowed it.