We measured churn before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Honestly CES tracking didn't move renewal rate for us. Zendesk did more.
Same setup here. In our case it came down to CSAT surveys being too broad.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Honestly journey mapping didn't move response rate for us. Marketo did more.