We're working through the in-app survey and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
We hit this too. Scoping session replay to enterprise accounts first made it manageable.
Following. We're about to do the same thing for renewals at risk.
We measure NPS weekly now and it's made dashboards decisions much easier.
Same setup here. In our case it came down to NPS surveys being too broad.
