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Roles and permissions for self-serve users on the CES tracking?

carl_frei_38420

Posting this for trial users. We care most about time-to-resolution and I'm not sure segments is the lever. Talk me out of it?

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zoe_trin_96e97

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

felix_holt_6a372

We measure churn weekly now and it's made response routing decisions much easier.

aisha_reyes_5271c

+1. The Zendesk step is where ours kept breaking.

mira_rourke_7889b

Curious what cadence you landed on. We over-asked and CSAT tanked.

jack_webb_3f08a

+1. The Microsoft Teams step is where ours kept breaking.

felix_calvi_21512

Honestly the feedback widget didn't move time-to-resolution for us. Jira did more.