Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?
+1. The Intercom step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We measure churn weekly now and it's made CSAT surveys decisions much easier.
Following. We're about to do the same thing for renewals at risk.
