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Small win: NPS surveys caught a churn risk early

ivy_reyes_dc047

Trying to get segments right for trial users. The defaults don't quite fit. What did you change?

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esme_mehta_29547

We hit this too. Scoping NPS surveys to trial users first made it manageable.

jack_mehta_71334

We measure renewal rate weekly now and it's made journey mapping decisions much easier.

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