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How we cut churn reporting from days to minutes

esme_boyd_13e12

We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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maya_sato_3582c

Following. We're about to do the same thing for renewals at risk.

bea_webb_f4cdc

Following. We're about to do the same thing for our SMB tier.

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