Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Honestly the feedback widget didn't move CES for us. Microsoft Teams did more.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping response routing to our SMB tier first made it manageable.
