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Roles and permissions for trial users on the the in-app survey?

ravi_pace_5ac64

Posting this for new onboarding cohorts. We care most about churn and I'm not sure NPS surveys is the lever. Talk me out of it?

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maya_reyes_dfa61

Same setup here. In our case it came down to CSAT surveys being too broad.

ruth_soto_9265d

We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.

sam_rourke_788bf

We measure churn weekly now and it's made segments decisions much easier.

esme_vance_4b322

Following. We're about to do the same thing for enterprise accounts.

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