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Webhook for session replay firing twice — dedupe advice?

aisha_reyes_f600c

Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

sam_sato_96ba8

Following. We're about to do the same thing for self-serve users.

ned_calvi_33951

We hit this too. Scoping session replay to our SMB tier first made it manageable.

paul_vance_0b6fa

Spent a week on this. The fix was tying segments to the account owner field.

marcus_akoto_5dac5

Curious what cadence you landed on. We over-asked and response rate tanked.

owen_sato_0266e

Curious what cadence you landed on. We over-asked and the health score tanked.

cole_mehta_a54de

Curious what cadence you landed on. We over-asked and the health score tanked.