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Snowflake sync dropping CSAT — anyone seen this?

dana_marsh_fa9e7

We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

tara_lund_c6443

+1. The Snowflake step is where ours kept breaking.

liam_boyd_4d1da

Honestly NPS surveys didn't move time-to-resolution for us. Intercom did more.

owen_frei_29e77

Worth checking your CES window. Ours was skewed until we narrowed it.

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