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Microsoft Teams sync dropping NPS — anyone seen this?

aisha_marsh_32bcf

Quick one. Since we scaled past 5,000 accounts, our CES has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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wade_lund_eb794

We measure CSAT weekly now and it's made dashboards decisions much easier.

gus_calvi_601cf

Honestly the feedback widget didn't move NPS for us. Snowflake did more.

ivy_lund_ffad6

Curious what cadence you landed on. We over-asked and renewal rate tanked.

esme_soto_edeca

Following. We're about to do the same thing for self-serve users.

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