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How we cut NPS reporting from days to minutes

marcus_rourke_6a2fc

We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

nina_sato_b2f7f

Honestly NPS surveys didn't move the health score for us. Intercom did more.

gus_akoto_ebb44

+1. The Snowflake step is where ours kept breaking.

mira_rourke_3a731

Following. We're about to do the same thing for our SMB tier.

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