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Our CSAT review template

priya_rourke_02fff

We measured renewal rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

priya_frei_153f8

+1. The Snowflake step is where ours kept breaking.

carl_quinn_42f0b

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

kiran_voss_3ed51

Honestly NPS surveys didn't move CES for us. Marketo did more.

theo_hale_01c36

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

jack_mehta_ce78d

We measure NPS weekly now and it's made segments decisions much easier.

dana_marsh_6c8f3

Same setup here. In our case it came down to dashboards being too broad.

sam_sato_84543

Worth checking your response rate window. Ours was skewed until we narrowed it.