Half our team lives in Segment, so getting response routing data in there matters. How clean has that been for you?
Following. We're about to do the same thing for trial users.
Honestly session replay didn't move response rate for us. Salesforce did more.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to auto-theming being too broad.