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Our playbook for CES tracking across our SMB tier

owen_akoto_e2c08

Half our team lives in HubSpot, so getting CES tracking data in there matters. How clean has that been for you?

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Comments

yuki_okafor_4528d

Curious what cadence you landed on. We over-asked and renewal rate tanked.

maya_trin_443e7

Honestly dashboards didn't move CSAT for us. Snowflake did more.

bea_trin_8b21f

Spent a week on this. The fix was tying journey mapping to the account owner field.

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