Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
+1. The Marketo step is where ours kept breaking.
Honestly NPS surveys didn't move NPS for us. Intercom did more.
+1. The Slack step is where ours kept breaking.