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Our playbook for CES tracking across self-serve users

hana_boyd_73ec7

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

kiran_voss_95109

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

aisha_sato_ee40b

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

wade_reyes_c9940

Worth checking your CSAT window. Ours was skewed until we narrowed it.

marcus_okafor_3fc77

Curious what cadence you landed on. We over-asked and churn tanked.

tara_dunn_fb9e2

Same setup here. In our case it came down to auto-theming being too broad.

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