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What we shipped with CSAT surveys this quarter

ned_vance_e3afb

Posting this for enterprise accounts. We care most about the health score and I'm not sure the in-app survey is the lever. Talk me out of it?

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jack_pace_3b43e

+1. The Intercom step is where ours kept breaking.

owen_vance_81faf

Worth checking your NPS window. Ours was skewed until we narrowed it.

hana_nair_d281e

Spent a week on this. The fix was tying the feedback widget to the account owner field.

ravi_marsh_ca12f

Same setup here. In our case it came down to segments being too broad.

felix_boyd_c8569

Same setup here. In our case it came down to auto-theming being too broad.

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