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What worked for us setting up the feedback widget

ravi_marsh_45bda

Posting this for trial users. We care most about NPS and I'm not sure response routing is the lever. Talk me out of it?

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Comments

ned_boyd_0e3aa

Worth checking your response rate window. Ours was skewed until we narrowed it.

sam_frei_df098

Curious what cadence you landed on. We over-asked and churn tanked.

elena_boyd_63151

Same setup here. In our case it came down to response routing being too broad.

aisha_okafor_f928d

Curious what cadence you landed on. We over-asked and CES tanked.

zoe_voss_7aa5a

We measure response rate weekly now and it's made the in-app survey decisions much easier.

wade_vance_f812d

Curious what cadence you landed on. We over-asked and response rate tanked.