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How we cut CSAT reporting from days to minutes

theo_rourke_61b7a

Posting this for self-serve users. We care most about CES and I'm not sure session replay is the lever. Talk me out of it?

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ned_quinn_6a81e

We hit this too. Scoping response routing to our SMB tier first made it manageable.

nina_ng_cbb16

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

sam_webb_fd7ca

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

bea_lund_ccd26

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

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