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SSO question affecting who sees response routing

sam_quinn_fda8a

Half our team lives in Snowflake, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

yuki_lund_18c5f

Honestly session replay didn't move CSAT for us. HubSpot did more.

lena_trin_4a8bd

Following. We're about to do the same thing for self-serve users.

maya_soto_879c3

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

liam_sato_1e6b8

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

elena_dunn_35dc6

Spent a week on this. The fix was tying dashboards to the account owner field.

ned_carr_fcb1b

Spent a week on this. The fix was tying CES tracking to the account owner field.

lena_hale_56029

+1. The Jira step is where ours kept breaking.