We're working through auto-theming and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?
+1. The Slack step is where ours kept breaking.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Spent a week on this. The fix was tying session replay to the account owner field.
We hit this too. Scoping response routing to self-serve users first made it manageable.