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Getting auto-theming into Zendesk cleanly

nina_vance_6b273

Trying to get journey alerts right for enterprise accounts. The defaults don't quite fit. What did you change?

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zoe_webb_bcd95

Honestly auto-theming didn't move CSAT for us. Snowflake did more.

aisha_dunn_6f7f2

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

dana_trin_4b286

Spent a week on this. The fix was tying session replay to the account owner field.

liam_hale_903a5

We measure CSAT weekly now and it's made segments decisions much easier.

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