Trying to get dashboards right for renewals at risk. The defaults don't quite fit. What did you change?
We hit this too. Scoping response routing to self-serve users first made it manageable.
We hit this too. Scoping session replay to trial users first made it manageable.
Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.
Spent a week on this. The fix was tying CES tracking to the account owner field.