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Slack integration setup tips for enterprise accounts?

carl_calvi_e3754

We're working through segments and we scaled past 5,000 accounts. Curious how others have handled it, especially around CES. Any rules of thumb?

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nadia_calvi_bedc2

Same setup here. In our case it came down to the in-app survey being too broad.

yuki_nair_1cf9c

Curious what cadence you landed on. We over-asked and CSAT tanked.

mira_vance_f990d

Same setup here. In our case it came down to CES tracking being too broad.

hana_trin_e76bb

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.

aisha_rourke_4df9e

+1. The Snowflake step is where ours kept breaking.

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