Half our team lives in Salesforce, so getting CES tracking data in there matters. How clean has that been for you?
Honestly journey mapping didn't move response rate for us. Segment did more.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Same setup here. In our case it came down to the in-app survey being too broad.