Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.
Spent a week on this. The fix was tying segments to the account owner field.
Following. We're about to do the same thing for trial users.
