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Small win: dashboards caught a churn risk early

wade_okafor_4e1df

Trying to get the in-app survey right for renewals at risk. The defaults don't quite fit. What did you change?

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paul_calvi_496a5

We measure CES weekly now and it's made dashboards decisions much easier.

maya_ng_f682e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

ravi_trin_dc59f

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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