Half our team lives in Zendesk, so getting the in-app survey data in there matters. How clean has that been for you?
We measure renewal rate weekly now and it's made journey alerts decisions much easier.
Honestly journey mapping didn't move CES for us. Slack did more.
We hit this too. Scoping the feedback widget to trial users first made it manageable.
+1. The Snowflake step is where ours kept breaking.