Quick one. Since we added a second product line, our NPS has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Worth checking your NPS window. Ours was skewed until we narrowed it.
