Quick one. Since we added a second product line, our response rate has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Have you tried routing it through Snowflake? Fixed the CES gap for us.
+1. The Zendesk step is where ours kept breaking.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
Honestly NPS surveys didn't move the health score for us. Jira did more.
Spent a week on this. The fix was tying CES tracking to the account owner field.
