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SSO question affecting who sees dashboards

tom_voss_c3d83

We measured CES before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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nina_carr_5c97c

Curious what cadence you landed on. We over-asked and churn tanked.

kiran_pace_f634b

+1. The Microsoft Teams step is where ours kept breaking.

gus_frei_1527c

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

wade_akoto_844fe

Honestly session replay didn't move CSAT for us. Intercom did more.

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