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Template: closing the loop on renewals at risk in 24h

kiran_soto_423aa

We measured response rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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marcus_pratt_f37f7

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.

tom_rourke_74010

Same setup here. In our case it came down to journey alerts being too broad.

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