We measured the health score before and after turning on CES tracking. The result surprised us. Anyone seen the same?
We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.
Honestly journey alerts didn't move NPS for us. Segment did more.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.