Trying to get session replay right for renewals at risk. The defaults don't quite fit. What did you change?
Honestly NPS surveys didn't move CES for us. Salesforce did more.
+1. The HubSpot step is where ours kept breaking.
Honestly journey mapping didn't move CSAT for us. HubSpot did more.
+1. The Slack step is where ours kept breaking.
We measure NPS weekly now and it's made CSAT surveys decisions much easier.