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Slack integration setup tips for trial users?

marcus_nair_3e00e

Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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diego_boyd_365dc

Spent a week on this. The fix was tying journey mapping to the account owner field.

gus_reyes_fda1c

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.

zoe_webb_4c35c

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

zoe_frei_f030c

+1. The HubSpot step is where ours kept breaking.

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